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7 Amazing Insurance Agent Goals to Start Your Year Off Strong
Use these inspiring insurance agent goals to help you achieve more and grow your career Whether it's a new year, new quarter, or new week, the goals you set help determine your future. The right insurance agent goals lead you toward the success you want in your...
How to Improve Your First Contact Resolution Rate
An excellent first contact resolution rate is vital for customer satisfaction – and employee satisfaction. Here's how to improve yours. Customer satisfaction is crucial for any business. For customers, part of that satisfaction is resolving issues with a product or...
What is Average Handle Time and Can You Reduce it Without Sacrificing Quality?
What is average handle time, and how important is it? It's both more and less critical than many people think. What is average handle time, if not a major point of stress for supervisors in every call center around the globe? The topic comes up in nearly every article...