What is average handle time, and how important is it? It’s both more and less critical than many people think. What is average handle time, if not a major point of stress for supervisors in every call center around the globe? The topic comes up in nearly every...
New calling software is an exciting update to your business… as long as you don’t fall into this trap. It’s an easy mistake to make. You get drawn into the idea of new calling software for your organization, and overlook some of the logistics. It...
Learn how to improve call-handling skills and turn your team into a customer-centric powerhouse. One of the first things a new call center or sales rep learns is how to improve call-handling skills. For new hires with limited experience, there’s nowhere to go...
Not getting the results you want? Adopt these smart goals for recruiters who want to supercharge their performance. It’s easy to set goals. I want to make more money, get more clients, get a promotion, or win awards. How many recruiters do you know that have...
Low employee morale is a drag on any business, but for a recruiting center, it can be especially detrimental. Here are 9 ways to turn things around. The recruiting business is all about encouraging people and sharing with them how much they will enjoy a new job....
