With so many advancements in technology, organizations now have access to different products that hasten business processes. One example of this is automation. In statistics provided by Forbes, 51% of work activities will soon be automated in the U.S. In call centers...
If you’re not using outbound calling software, you may be slowing yourself down. Here’s how technology can help with productivity. It wasn’t long ago that sales agents had to manually dial phone numbers and track client information on legal pads and notebooks....
Call Logic and Salesforce are now integrated. Call Logic partners with the top CRM in the world. The integration increases outbound call efficiency and sales opportunities for Salesforce users. Toledo, Ohio – Today, Call Logic announced that the much-anticipated...
If you operate a call center and haven’t started using an automated dialer system, you’re missing out. Here are some of the best features for every call center professional. If you’ve been in this business for a bit, you might remember when almost all your...
Not all call center dialer software is created equal. Check out these tips to help you choose the best one for your business. Whether you’re new to the call center industry or a seasoned veteran, you know that you have a lot of options when it comes to call center...
Increase revenue and reduce your expenses with these call center automation trends. Not that long ago, things like call center automation were the stuff of science fiction. Movies like War Games and 2001: A Space Odyssey, gave us artificially intelligent, but evil,...
