fbpx
The Future of AI in Call Centers

The Future of AI in Call Centers

AI in call centers isn’t new, but it may be the future of operating call centers worldwide. AI technology got a not-so-great introduction to the modern world in the 1968 movie, 2001: A Space Odyssey. You don’t need to know the movie to know the famous line,...
How to Organize Leads So You Don’t Lose Sales

How to Organize Leads So You Don’t Lose Sales

No matter how skilled a salesperson you may be, if you don’t have a reliable way to organize leads, you’re missing out on sales opportunities. Every sale starts with a lead. To make a sale, you qualify and contact your lead, follow up, and do what you need to do to...
The Complete TCPA Compliance Guide for Debt Collectors

The Complete TCPA Compliance Guide for Debt Collectors

Debt collection calls aren’t exempt from government regulations on telemarketing calls. Use this handy TCPA compliance guide to ensure your teams are sticking to the laws. In 1991, the federal government passed the Telephone Consumer Protection Act (TCPA) to protect...