Outbound Calling Tips & Tricks
Here are our latest information and articles to help you better manage your sales team and grow your business.
How to Lead Your Virtual Sales Team to Success in 10 Steps
A virtual sales team can expand your market, reach more people, and boost your bottom line. Here's how to help them succeed. There are plenty of advantages to a virtual sales team. You can work more efficiently across time zones. Your company isn't paying a lot for...
5 Things to Do With Aged Leads to Increase Sales
Take a step back and find out how aged leads could be your secret to success in sales. There's a hidden gem in the world of sales: aged leads. These are the leads that were once warm or even hot, but have since slipped away for any number of reasons. For patient and...
When Should You Use a Preview Dialer vs. a Power Dialer?
Discover the best times to use a preview dialer or power dialer and your sales team can be an unstoppable force. So many dialers, so many choices, and what the heck is the difference? Is that what's going through your mind right now? Does a preview dialer, a power...
How to Get Insurance Cold Calling Results Fast
Stop wasting time and find out how your insurance cold calling sales strategy can bring in results. When you sell insurance, cold calling can provide better results than most people realize. However, too many sales teams approach it the wrong way. They end up...
KPIs vs. Metrics: How to Track the Right Data for Phone Sales
Don't let the details throw you off. When it comes to KPIs vs. metrics, some key differences can impact your outcomes. KPIs vs. metrics. Does it matter all that much? They're both about data, and you can use both of them as tools to assess your performance. There are...
12 Effective Call Center Coaching Techniques
Some approaches to call center coaching are more effective than others. Here are 12 you should know about. If you're new to running a call center, coaching may seem easy enough. You just tell people what to do, give them a script, and keep your ears open for anyone...
How to Calculate Average Handle Time and Improve Your Rate
Learn how to calculate average handle time for calls and find out what it really means for your call center (and what it doesn't mean). What is average handle time? How do you calculate average handle time? How important is it, even? These are questions that buzz in...
5 Key Call Center Behaviors of Successful Agents
Looking for greater success with phone sales? Try adopting these five tested and proven call center behaviors. If you watch long enough, you'll notice that the most successful phone sales agents have some specific call center behaviors or habits. Some of these...
How to Improve Your Tone of Voice to Boost Call Center Effectiveness
Find out how to improve your tone of voice and watch how quickly your successes add up. Unless you're a classically trained singer, you probably don't think much about how to improve your tone of voice. Sure, you've heard some version of, "Don't use that tone of voice...
Is Your Call Abandon Rate High? Here Is the One Tip You Need to Reduce It
A high call abandon rate can lead to potentially disastrous results. Here's why – and what to do about it. Call abandon rate is a point of concern for inbound call centers because it usually means your customers are waiting too long to talk to someone. For an outbound...