Outbound Calling Tips & Tricks
Here are our latest information and articles to help you better manage your sales team and grow your business.
How to Get Insurance Cold Calling Results Fast
Stop wasting time and find out how your insurance cold calling sales strategy can bring in results. When you sell insurance, cold calling can provide better results than most people realize. However, too many sales teams approach it the wrong way. They end up...
KPIs vs. Metrics: How to Track the Right Data for Phone Sales
Don't let the details throw you off. When it comes to KPIs vs. metrics, some key differences can impact your outcomes. KPIs vs. metrics. Does it matter all that much? They're both about data, and you can use both of them as tools to assess your performance. There are...
12 Effective Call Center Coaching Techniques
Some approaches to call center coaching are more effective than others. Here are 12 you should know about. If you're new to running a call center, coaching may seem easy enough. You just tell people what to do, give them a script, and keep your ears open for anyone...
How to Calculate Average Handle Time and Improve Your Rate
Learn how to calculate average handle time for calls and find out what it really means for your call center (and what it doesn't mean). What is average handle time? How do you calculate average handle time? How important is it, even? These are questions that buzz in...
5 Key Call Center Behaviors of Successful Agents
Looking for greater success with phone sales? Try adopting these five tested and proven call center behaviors. If you watch long enough, you'll notice that the most successful phone sales agents have some specific call center behaviors or habits. Some of these...
How to Improve Your Tone of Voice to Boost Call Center Effectiveness
Find out how to improve your tone of voice and watch how quickly your successes add up. Unless you're a classically trained singer, you probably don't think much about how to improve your tone of voice. Sure, you've heard some version of, "Don't use that tone of voice...
Is Your Call Abandon Rate High? Here Is the One Tip You Need to Reduce It
A high call abandon rate can lead to potentially disastrous results. Here's why – and what to do about it. Call abandon rate is a point of concern for inbound call centers because it usually means your customers are waiting too long to talk to someone. For an outbound...
7 Cold Calling Methods That Work Best for Fundraising
Discover the cold calling methods that bring in more donations for your nonprofit fundraising endeavor. The same cold calling methods that work for sales or service-oriented aren't always the same ones that work for a nonprofit fundraising campaign. In fact, there...
5 Fresh Call Campaign Ideas That Motivate Buyers
When your call campaign ideas fall flat, these approaches can freshen up your sales. Your last call campaign didn't get the results you wanted. Or maybe you haven't had a strategy at all, and you're dialing random numbers and hoping for the best. If you need to...
5 Steps of a Successful Call Center Monitoring Process
Call center monitoring might be common, but are you taking advantage of its potential as a powerful tool for success? This call may be monitored for quality assurance and training purposes. Anyone who's been on the phone with any kind of call center has heard this....