If you’re not using outbound calling software, you may be slowing yourself down. Here’s how technology can help with productivity.
It wasn’t long ago that sales agents had to manually dial phone numbers and track client information on legal pads and notebooks. Outbound calling software has changed all that. The tedious tasks of yesterday can be automated, your notes can be kept organized and in a searchable format, and you don’t even need to press the buttons to dial numbers anymore!
It’s truly our belief that every call center and telephone sales agent should be using outbound calling software like Call Logic to maximize productivity throughout each day. Without it, you may have a hard time keeping up with your competition in this fast-paced, technology-driven world.
If you’re still not convinced, read on for six ways outbound calling software will change the way you work. These features, among others, will not only make your job easier, but you’ll end up closing more sales and having more satisfied customers, all through the power of this sophisticated technology.
Experience the power of outbound calling software with Call Logic. Schedule a free demo today to see for yourself!
Find out why you want outbound calling software to improve your sales strategy
1. Make more calls
Probably the most apparent advantage of outbound calling software is that it will allow you to make more calls in less time than doing it manually. Save time dialing so you can spend it selling instead, or if not selling, then at least making connections and getting to know your prospects. You won’t have to worry about dialing wrong numbers and possibly running afoul of TCPA compliance or other regulations. You can focus on what you’re going to say rather than focusing on remembering a number you may never dial again. And of course, the more calls you make, the more sales that are likely to come. Talk about a boost in productivity!
2. Manage leads
Most outbound calling software comes with more than just autodialing capabilities. Call Logic, for example, allows you to track, manage, and organize your leads and clients within the built-in CRM so you’ll never lose track of a lead again. Enter in client profiles and take notes directly into the software while you’re on the phone instead of scribbling onto a Post-It that you probably won’t be able to read later. This way, you always have your clients and leads in one place where they’ll be easy to look up again later. Some software even allows you to automate lead pools to be sent to your agents, another tedious task that used to take up a lot of time. More time equals more productivity.
3. Metrics and reporting
Analyzing data used to be difficult at best, and sometimes it probably seemed nearly impossible. You may not have even had data to analyze, making it difficult to gauge performance and strategic approach to your calls. With outbound calling software, you can track multiple different metrics, which you can use to create reports to show you all sorts of data such as how long it takes for someone to pick up the phone, how many calls are answered, how many calls led to something else, be it a sale or otherwise, and so much more. Running regular reports is a great way to increase your productivity because you’ll begin to notice patterns and be able to identify what’s working for your business and what isn’t.
4. Call recording
How does call recording make a sales agent more productive? Because when you can listen back to calls, you can identify mistakes in your approach or other things that may haven’t gone quite right, and change them. Alternatively, you can listen to what does work and keep on doing it. Listening back to your phone calls can help you be of better assistance to your clients and leads, allowing you to understand your clients’ behaviors better, making it easier to tailor your future calls to those same people and identify behaviors in new clients more quickly.
5. Pre-recorded voicemails
Did you know that outbound calling software allows you to pre-record voicemails? That’s right. No more time wasted leaving the same message over and over again. Pre-record your voicemail, and when you make a call that goes to voicemail, the software will automatically drop your message into their voicemail box—you don’t even have to wait for the outgoing message to finish. In fact, you’ll already be on your way to the next call! Not only that, but since you’re pre-recording a message, you can do it a couple of times to make sure that your message is perfect. This will take up a little time at first, but it will save you literally hours in the long run, not to mention you’ll be able to rest easy knowing that you included all of the important points in your voicemail and didn’t leave out anything critical.
6. Follow-up automation
If you’re using something like Call Logic, following up is a breeze. First of all, you can set reminders to follow up with specific clients at specific times so you’ll never forget an important outreach again. But what’s even more spectacular is the ability to automate email follow-ups. Similar to the pre-recorded voicemails, you can write your email template and schedule it to be sent on a specific day at a specific time. Once you master it, you’ll practically never have to remember to follow up by email again! We suggest tailoring your messages to the appropriate clients. Still, many of your messages can likely be used for multiple clients, minimizing the time you spend writing emails and remembering to follow up so that you’ll have more time to spend on new and existing clients.
In short, outbound calling software doesn’t just allow you to make more calls, it enables you to automate the majority of the time-consuming, tedious tasks that used to prevent you from being on the phone selling. If you haven’t yet experienced workflow automation, there’s no better time than now. We’re sure you’ll notice the difference immediately.
See the difference Call Logic can make by scheduling a free demo of our software. We’re confident you’ll love what you see!