A Preview Dialer Can Create A More Efficient Work Environment
The Preview Dialer feature in Call Logic enables agents to review contact details prior to placing a call, ensuring they are fully prepared before engaging the customer. The system automatically dials based on your campaign settings, and agents can optionally skip records if appropriate.
Preview dialing is ideal for contact centers that deal with complex sales. Before dialing, the Call Logic Preview Dialer delivers essential information to agents so they can better prepare for their next call, maximizing the chances of a positive business outcome. This functionality empowers your agents while leveraging automation, ensuring powerful customer connections.
You’re All About Efficiency, And We Are Too.
Using a Preview Dialer will help your team be more prepared and ultimately help you close more business.
Access from Anywhere
Simply log in to your Call Logic account on a computer, tablet, or laptop and start making dials on any phone.
Boost Rep Productivity
Help your team triple their productivity by using automation when making outbound calls.
Call Logic allows you to monitor current call campaigns or easily pull reports on previous campaigns.
Enhance Operational Management Activities
Stay Updated With Your Staff
Communicating can be difficult for staff sometimes. Management really doesn’t want to come across as micromanaging their employees. Call Logic’s reporting features can allow you to better track how your team is doing when using a dialing platform like Call Logic. From tracking depositions from contacted or seeing how close they are from completing a campaign, Call Logic is the solution to better managing your team.
Accurate Information In Real-Time
Why guess what contacts need to be engaged with? An advanced call center technology can give you the ability to stop guessing if your team is following up with contacts and instead allow you to better coach your employees on areas in which they can improve when making these calls.
Identify and Correct Inefficiencies
It is important to be efficient when making any type of outbound calls. This is where an advanced call center technology like Call Logic can make an immediate impact on your organization. The dialing software can help point out areas where your staff could use some additional attention to boost numbers and allow you the ability to discuss correcting issues you may have with the teams current production.
Integrations With Current Systems
Why use systems that aren’t integrated? This can be confusing and become a training nightmare for employees, especially new employees. Call Logic’s platform is integrated with CRM software solutions to complete your day to day work in one system instead of multiple.