Outbound Calling Tips & Tricks
Here are our latest information and articles to help you better manage your sales team and grow your business.
8 Leading Outbound Recruiting Strategies to Find Top Talent
Your outbound recruiting strategies are good. Here's how to make them great. Your outbound recruiting strategies were working well. Your clients were growing teams thanks to your efforts bringing in new talent. Times were good. Then something changed. Today, those...
How to Provide Cold-Calling Feedback to Boost Team Engagement
Your sales and cold-calling feedback can boost team engagement. Or it can derail your efforts. Here's how to make it a positive experience. Your job as a sales or call center supervisor includes helping your team grow and do the best job they can. Part of that...
12 Best Features of Applicant Tracking System Software for Recruiters
Busy recruiters need an easy way to keep up with applicants and listings. Applicant tracking system software with these features will help. Applicant tracking system software is nothing new to the recruiting industry. With online job listings like LinkedIn, Indeed,...
7 Amazing Insurance Agent Goals to Start Your Year Off Strong
Use these inspiring insurance agent goals to help you achieve more and grow your career Whether it's a new year, new quarter, or new week, the goals you set help determine your future. The right insurance agent goals lead you toward the success you want in your...
How to Improve Your First Contact Resolution Rate
An excellent first contact resolution rate is vital for customer satisfaction – and employee satisfaction. Here's how to improve yours. Customer satisfaction is crucial for any business. For customers, part of that satisfaction is resolving issues with a product or...
What is Average Handle Time and Can You Reduce it Without Sacrificing Quality?
What is average handle time, and how important is it? It's both more and less critical than many people think. What is average handle time, if not a major point of stress for supervisors in every call center around the globe? The topic comes up in nearly every article...
How to Implement New Calling Software with Ease
New calling software is an exciting update to your business... as long as you don't fall into this trap. It's an easy mistake to make. You get drawn into the idea of new calling software for your organization, and overlook some of the logistics. It happens to...
How to Improve Call Handling Skills with a Power Dialer
Learn how to improve call-handling skills and turn your team into a customer-centric powerhouse. One of the first things a new call center or sales rep learns is how to improve call-handling skills. For new hires with limited experience, there's nowhere to go but up....
3 Smart Goals for Recruiters to Get Consistent Results
Not getting the results you want? Adopt these smart goals for recruiters who want to supercharge their performance. It's easy to set goals. I want to make more money, get more clients, get a promotion, or win awards. How many recruiters do you know that have goals...
How to Fix Low Employee Morale to Boost Recruiting Numbers
Low employee morale is a drag on any business, but for a recruiting center, it can be especially detrimental. Here are 9 ways to turn things around. The recruiting business is all about encouraging people and sharing with them how much they will enjoy a new job....