With the advent of digital platforms, call center metrics have become a key component of success. But not everything you’ve read about tracking metrics is true. Call center metrics don’t have a lot in common with the legend of Bigfoot. Sure, metrics and Bigfoot...
As businesses continue to adapt to new working conditions in the wake of COVID-19, effectively managing remote sales teams is now more critical than ever. It wasn’t that long ago that businesses didn’t have to deal with remote workers if they didn’t want to. All...
It doesn’t take a lot to start an online sales call center, but getting to and staying at the top requires more than the bare minimum. Sales isn’t what it used to be, especially if you’re running an online sales call center. Customers are smarter about their buying...
Properly coaching sales teams can make a huge difference in the success of your business. But there’s more to it than movies and television would have you believe. Many companies today don’t bother to invest in coaching sales teams. Maybe they think the...
Showing appreciation for remote workers can be challenging, but there are plenty of affordable ways to demonstrate employee gratitude for those working from home. Especially in the wake of COVID-19, many employers are facing the challenge of managing remote teams or...
Increase revenue and reduce your expenses with these call center automation trends. Not that long ago, things like call center automation were the stuff of science fiction. Movies like War Games and 2001: A Space Odyssey, gave us artificially intelligent, but evil,...
Learn how you can conduct an inspiring and effective remote sales meeting in this new virtual world of COVID-19 and beyond. In what seems like an eternity ago, one of the biggest complaints in the world of office work was “the meeting.” They’d last...
It’s a bird! It’s a plane! It’s… you taking telesales to a new level? In June of 1938, the very first Superman comic book hit the newsstands. It sold for 10 cents. The iconic cover of Action Comics #1 depicts Superman in his trademark blue and...
Your auto-dialing software is the centerpiece of your sales business. But if you’re overdue for an upgrade, it could be holding you back. Upgrades are an interesting thing. Some are nice (getting upgraded to first class on your six-hour flight, for example)....
Making cold calls during a recession requires balancing your need to reach new customers and clients with the reality of the economy. Statistics are always a little tricky, but we’re going to dive right in. The Great Depression that began in 1929 resulted in...
