Your sales and cold-calling feedback can boost team engagement. Or it can derail your efforts. Here’s how to make it a positive experience. Your job as a sales or call center supervisor includes helping your team grow and do the best job they can. Part of that...
Learn how to improve call-handling skills and turn your team into a customer-centric powerhouse. One of the first things a new call center or sales rep learns is how to improve call-handling skills. For new hires with limited experience, there’s nowhere to go...
How important is a sales pitch script to your sales numbers? Is it really better to have a script than make calls without one? Here’s the truth. It’s not a secret that we believe a sales pitch script is essential. We also believe unscripted sales calls can...
Burnout in sales is, unfortunately, common. But it’s not inevitable. Find out how dialing software can help. Burnout in sales is far more common than many of us would like to think. It’s stealthy, too. Burnout doesn’t make much of a show; it arrives...
Managing remote sales teams can be easy or it can be a headache. Here’s what you can do to make it easy. Even if it feels like many of us have worked remotely forever, the fact is that we’ve only been managing remote sales teams for a relatively short...
There’s customer satisfaction; then there’s customer satisfaction follow-up. Unfortunately, the follow-up gets glossed over far too often. Anyone in sales or service-related fields understands the importance of customer satisfaction. We all want our...
