You may be looking at call center talk time the wrong way. Find out why more time on the phone can lead to better outcomes. There is an idea that call center talk time needs to be as short as possible. In some situations, this is true. Inbound call centers, for...
Does more frequent calling or longer conversation length improve your sales numbers? Let’s find out. There are a lot of metrics you can track in phone sales. Some, like average monthly sales, are easy to follow and have an obvious purpose. Other metrics, like...
Brush aside these call center insights, and you could miss out on valuable sales information. When you manage a call center, you have any number of metrics to evaluate your team. But some call center insights are more consequential than others. Let’s take the...
The key to keeping employees around starts with call center recruiting. High turnover isn’t good for any business. Whether the exits are voluntary or not, employee separations cost a lot of time and money, which can prevent your teams from reaching their goals and...
Are you prepared to conduct a call center interview? Try out some of these questions to find the right candidates for your business. A call center interview can be a stressful thing. Interviewees are often quite nervous, which can affect how they answer questions....
Training sales reps effectively is a crucial component of any company’s success. Here’s how you can be just as successful with remote training as you were with in-person training. In March of 2020, most businesses had to pivot to a remote model in response to the...
