With the advent of digital platforms, call center metrics have become a key component of success. But not everything you’ve read about tracking metrics is true. Call center metrics don’t have a lot in common with the legend of Bigfoot. Sure, metrics and Bigfoot...
As businesses continue to adapt to new working conditions in the wake of COVID-19, effectively managing remote sales teams is now more critical than ever. It wasn’t that long ago that businesses didn’t have to deal with remote workers if they didn’t want to. All...
It doesn’t take a lot to start an online sales call center, but getting to and staying at the top requires more than the bare minimum. Sales isn’t what it used to be, especially if you’re running an online sales call center. Customers are smarter about their buying...
There are dozens of call center KPIs you can track, but these 7 are the only ones you need. Baskin Robbins is well known for its 31 flavors of ice cream. In 1953, the company introduced the 31 flavors concept into its marketing efforts, and they are still known for...
Don’t let call center compliance add to your stress. Find out how thorough training and the right technology can work together to keep you in the clear. For managers and supervisors in a call center, compliance can bring on anxiety in a flash. Or rather,...
As a sales manager, challenges are part of the job. That doesn’t mean you can’t take steps to reduce and overcome them. Challenges can be a lot of things, some of them very positive. Some challenges encourage people to raise money for charitable...
