The key to keeping employees around starts with call center recruiting. High turnover isn’t good for any business. Whether the exits are voluntary or not, employee separations cost a lot of time and money, which can prevent your teams from reaching their goals and...
Are you prepared to conduct a call center interview? Try out some of these questions to find the right candidates for your business. A call center interview can be a stressful thing. Interviewees are often quite nervous, which can affect how they answer questions....
Training sales reps effectively is a crucial component of any company’s success. Here’s how you can be just as successful with remote training as you were with in-person training. In March of 2020, most businesses had to pivot to a remote model in response to the...
Amidst the ongoing pandemic, some business leaders still struggle with managing a remote sales team. Here’s how to keep your remote teams engaged. One of the most significant cultural changes brought about by the COVID-19 pandemic is the virtual workspace, which will...
Working from home is here to stay, at least for the foreseeable future. Stick to these call center management best practices to ensure your employees remain engaged. No matter how accustomed to remote working many people have become over the past several years, the...
Sales numbers seem low? You may be able to boost your revenue with one simple tweak to your lead follow up process. Wow! You’re on track for a stellar quarter. Your team has made more calls, had more interest from customers, and your company just got some good...
