Working from home is here to stay, at least for the foreseeable future. Stick to these call center management best practices to ensure your employees remain engaged. No matter how accustomed to remote working many people have become over the past several years, the...
Sales numbers seem low? You may be able to boost your revenue with one simple tweak to your lead follow up process. Wow! You’re on track for a stellar quarter. Your team has made more calls, had more interest from customers, and your company just got some good...
Don’t let your business suffer from underperformers. Find out what makes a good sales rep and say goodbye to idle hands and massive turnover. As a sales manager or business owner, you’ve probably already discovered that not all people are cut out to be sales reps....
Telephone sales is not without challenges. Learning how to hire cold callers who produce results doesn’t have to be one of those challenges. There are probably few—if any—salespeople who take to cold calling right away. It’s a skill that is learned over time....
Pandemics aside, remote work appears to be a way of life for the foreseeable future. Here are some tips on hiring sales reps who you may not meet in person for a long time to come. If there’s one thing that we learned in 2020, it’s that many of us can work...
If your team isn’t delivering, take a beat before filling out termination paperwork. Managing underperforming sales reps can be more effective and less costly—as long as you know where to start. If you manage a business of any kind, you will run into situations where...
