There are dozens of call center KPIs you can track, but these 7 are the only ones you need. Baskin Robbins is well known for its 31 flavors of ice cream. In 1953, the company introduced the 31 flavors concept into its marketing efforts, and they are still known for...
Don’t let call center compliance add to your stress. Find out how thorough training and the right technology can work together to keep you in the clear. For managers and supervisors in a call center, compliance can bring on anxiety in a flash. Or rather,...
As a sales manager, challenges are part of the job. That doesn’t mean you can’t take steps to reduce and overcome them. Challenges can be a lot of things, some of them very positive. Some challenges encourage people to raise money for charitable...
While everyone else is worried about TCPA compliance, there are three more big sources of sales call management stress. This is what you can do about it. What would you guess is the most stressful job? Firefighter? Police officer? Military pilot? What about the second...
Don’t overlook call quality parameters as a way to measure your success How do you monitor call quality? Parameters on an outbound sales call aren’t always as clear cut as, “whether or not you make a sale.” And you can’t realistically...
What does your onboarding process look like? “Studies show that roughly 33 percent of employees decide to stay onboard with a firm or jump ship within their first 30 days of employment,” Dummies.com. One of the biggest issues faced by organizations today is a lack of...
