However, today’s technology makes remote work easier than ever, and this is especially prevalent in businesses that utilize telemarketers or outbound call centers. No longer do all employees need to come to the office every day in order to perform their daily call functions. Instead, they can utilize power dialer software and other outbound calling apps to make calls from any phone, anywhere, at any time.
Advantages of Power Dialer Software for Remote Work
Both power dialer software and allowing employees to work remotely offer a multitude of benefits for managers and business owners. When utilized in conjunction with one another, there is a great increase in efficiency, cost-effectiveness and productivity.
Using power dialer software increases productivity significantly, because the technology helps to cut down on dropped calls and connection delays, and also provides telemarketers and outbound call center operations with a preview of the customer’s information.
The above, along with other additional features, saves a great deal of wasted time, helps keeps potential customers from getting frustrated with poor call quality or delays while information is being retrieved, and also offers the ability to leave a voicemail with one click. Altogether, this translates to saving a great deal of money.
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Additionally, by providing power dialing software to remote call center agents, managers and business owners gain greater opportunities to hire better candidates, as they don’t need to choose from a pool of local hires. Longer call center hours, even 24/7 call centers, are possible since remote call center agents can work from anywhere in the country or world.
Are you looking to keep your team focused and on message? Call Logic cloud dialing software can triple call rates, keep your team focused, and even features a whisper coach feature to train new team members on sales calls. Give Call Logic a try today!