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How to Improve Your First Contact Resolution Rate

How to Improve Your First Contact Resolution Rate

An excellent first contact resolution rate is vital for customer satisfaction – and employee satisfaction. Here’s how to improve yours.  Customer satisfaction is crucial for any business. For customers, part of that satisfaction is resolving issues with a...
3 Smart Goals for Recruiters to Get Consistent Results

3 Smart Goals for Recruiters to Get Consistent Results

Not getting the results you want? Adopt these smart goals for recruiters who want to supercharge their performance. It’s easy to set goals. I want to make more money, get more clients, get a promotion, or win awards. How many recruiters do you know that have...