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How to Avoid FDCPA Violations by Using an Auto Dialer

How to Avoid FDCPA Violations by Using an Auto Dialer

Penalties for FDCPA violations can be severe. Here’s how an autodialer can help. If your call center works with debt collectors in any way, the Fair Debt Collection Practices Act (FDCPA) dictates how and when you can make phone calls to debtors. Running afoul of the...
The Future of AI in Call Centers

The Future of AI in Call Centers

AI in call centers isn’t new, but it may be the future of operating call centers worldwide. AI technology got a not-so-great introduction to the modern world in the 1968 movie, 2001: A Space Odyssey. You don’t need to know the movie to know the famous line,...