How do you track your agents’ success? Is it by the number of calls they make? Or the number of quality conversations they have? If you used the right auto dialer software, you could gauge success based on both of these important metrics. 1. Less time entering data =...
Telemarketing compliance (along with the various consumer privacy and protection acts that have been passed in recent years) has become a BIG deal. For example, in 2007, there were 3,423 individual and class-action lawsuits filed in Federal Court for alleged Telephone...
Do You Manage a Call Center? Do You Need New Software? If you manage a call center, you have likely seen the frustration on your agents’ faces when they fail to reach their goals or quotas for the week. You’ve probably had innumerable conversations with your agents,...
What’s the most valuable part of your business? Wouldn’t you say that it’s your customers? Without them, you have no buyers, no sales, no business at all! So, your ability to deliver outstanding customer service is one of the most important functions of your sales...
When it comes to business-to-business marketing (or B2B marketing) you may think call centers are a thing of the past. However, while it may seem a little counterintuitive at first, the use of the Internet has actually substantially increased the value of call center...