As call center agents, you take on numerous roles when trying to land a lead. For example, when you’re prospecting, you become a private investigator and strategist, searching for clues to find the best, most profitable leads and creating your plan to obtain...
Working in a call center isn’t for the faint of heart – it takes an immense amount of determination and self-motivation. Our country is inundated with call centers. According to a survey of call center industry leaders taken from November to December of...
It’s Time to Leave Your Traditional PBX System: The Case for a VoIP System Every business has the need to communicate, whether internally or externally, and finding the best system for your office is necessary to not only smoothly interact within your team but...
Outbound call centers may get a bad rap, but there are plenty of necessary calls that wouldn’t get made or received without them. Call center employees have to think about call volume, making goals, keeping customers happy, and knowing their product or industry...
So you need some help learning how to prospect with a power dialer. It’s okay – it’s an issue for everyone involved in any kind of telesales. But what all goes into prospecting? How can you improve it? Let’s start by asking a few...
