It’s Time to Leave Your Traditional PBX System: The Case for a VoIP System

Every business has the need to communicate, whether internally or externally, and finding the best system for your office is necessary to not only smoothly interact within your team but also to provide the best service to your clients and customers. Most businesses today have always used a traditional phone system, commonly termed a TDM (Time Division Multiplexers) or a PBX (Private Branch Exchange) system. This traditional approach maintains a private telephone network used within the confines of your business. Users can communicate with each other inside the office setting or with the outside world in the same old way, and no one thinks anything about it. But what if there was another option? A better option? Consider a VoIP system.

The Old vs. The New

If your business is still relying on analog phones and listening to dial tones, you’re not alone. However, a lot of companies have started using a hybrid system of a PBX that incorporates both analog and VoIP endpoints to reduce cost. You may read that and think, what the heck is a VoIP system? VoIP stands for Voice over Internet Protocol, meaning it allows you to make (practically free) calls using your internet connection. While using a phone is commonplace for most businesses, so is using the internet. We would argue that the majority of businesses need internet even more than their phone system, especially in today’s technological culture. Because the internet is such a highly used tool, why not use it for your communication too?

Unlike traditional systems, VoIP systems can combine voice, data, and video into one, easy-to-manage service with lower costs and simplified businesses processes. VoIP communication systems have grown in popularity by an average of 14% over the past decade and more than doubled the number of business subscribers in the past four years, going from 20.1 million subscribers in 2014 to 41.6 million in 2018. These are just a few of the reasons many companies are changing over to a VoIP system, but there’s a lot more to it than that. Change may be scary, but if you want to increase your business success and move your company into the 21st century, it’s time to leave your PBX.

Pros and Cons

VoIP Dialer System

If lists help you make decisions, then we have the ultimate PBX vs. VoIP pro/con list to help you. When considering staying with your traditional PBX system, you have to keep in mind that these ‘legacy’ systems require a ‘brain’ to be housed on site, connected to each individual phone by wires. The services are dependent on the number of users and the number of outside lines required for outbound calls. If your business has multiple sites, you have to have multiple ‘brains’ to handle everything, and a system technician has to be involved to install or upgrade the system components.

Pros Cons
  • Requires just one large payment to purchase a system
  • Total cost of long-term ownership is usually more costly
  • Monthly service fees are (likely) lower
  • If the power goes out, your phones stop working, and you lose customer communications
  • Product features need to be manually updated or upgraded, and if you decide to change something, a technician will most likely have to be onsite to handle changes
  • Required hardware cards can be expensive, depending on the size of your company or your calling base
  • Each caller needs their own designated line

VoIP Dialer System

Now, if you’re considering changing to a hybrid or hosted PBX or VoIP system, be aware that this could mean overhauling your current system. However, because of cloud-based solutions, your entire communication system can be handled from virtually anywhere, can have as many callers on it as your bandwidth can hold, and your host (the company providing the service) can manage your system from their office, implementing updates and changes seamlessly.

Pros Cons
  • Total cost is lower over a long period of time
  • Your call quality is dependent on your internet connection, which can be an issue if your internet provider has an issue
  • Your phone provider manages the system for you on the Cloud and can be updated without causing any issues with your daily workload
  • Many VoIP system companies are located out-of-state (mostly in the Northeast region of the country), so local customer service isn’t an option
  • If the power goes out, you can still communicate with your customers with redundancy
  • Most VoIP system companies require you to maintain all of your equipment, installations, etc.
  • Companies with multiple sites have access to all of the same tech, regardless of the number of sites or number of callers
  • Business can be conducted remotely, giving your company mobility options
  • Calls can be made and routed from your office phone, your mobile phone, your laptop, your PC, your tablet, or any smart device

Are You Convinced?

Call center technology is a necessity in today’s business world, so don’t let your business get left behind. Deciding on the best system for your business may seem tricky, but if you pick the right dialing system partner, you won’t have to worry about the changes. Call Logic is a cloud-based, power dialer that can help you make more calls in less time, from any type of office, with whatever size staff you employ. Give us a call or schedule a free demo today!