If you operate a call center and haven’t started using an automated dialer system, you’re missing out. Here are some of the best features for every call center professional. If you’ve been in this business for a bit, you might remember when almost all your...
Not all call center dialer software is created equal. Check out these tips to help you choose the best one for your business. Whether you’re new to the call center industry or a seasoned veteran, you know that you have a lot of options when it comes to call center...
Increase revenue and reduce your expenses with these call center automation trends. Not that long ago, things like call center automation were the stuff of science fiction. Movies like War Games and 2001: A Space Odyssey, gave us artificially intelligent, but evil,...
Your auto-dialing software is the centerpiece of your sales business. But if you’re overdue for an upgrade, it could be holding you back. Upgrades are an interesting thing. Some are nice (getting upgraded to first class on your six-hour flight, for example)....
Don’t buy an autodialer until you know how well it complies with autodialer laws – or you could find yourself in hot water. January 2020: The United States District Court in Arizona receives a proposed class-action lawsuit against a Subway franchise for...
Auto dialer systems get a bad rap. Here’s why they don’t deserve it. Let’s jump right in here. Auto dialer systems don’t have a good reputation. They’re often associated with robocalls and spam. And they may be only slightly more popular...